Refund policy

Refund Policy

Last updated: November 11, 2026

At CRUSPANDELOKI LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

CRUSPANDELOKI sells downloadable digital educational guides focused on everyday feeding for healthy adult dogs, including feeding routines, homemade cooked treats, complementary bowl toppers, food records, and kitchen organization.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

CRUSPANDELOKI LLC
EIN: 98-1987945
8206 Louisiana Blvd NE Ste A 9288
Albuquerque, NM 87113
United States

Email: contact@cruspandeloki.com
Phone: +1 (505) 337-7556
Website: cruspandeloki.com

2. Products Covered

This Refund Policy applies to digital products sold through cruspandeloki.com, including:

Dog-feeding guides
Homemade dog-treat guides
Bowl-topper guides
Dog-kitchen organization guides
Feeding-record resources
Recipe ideas for complementary foods
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

No printed books, dog food, treats, supplements, bowls, kitchen equipment, veterinary consultations, nutrition consultations, or other physical products or professional services are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access
A replacement download link
A replacement file
Reasonable technical assistance

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after accessing the digital product.
You no longer want or need the guide.
You expected a printed book.
You expected physical dog food, treats, supplements, or equipment.
You expected an individualized veterinary nutrition plan.
You expected the guide to replace your veterinarian's advice.
You expected guaranteed weight loss or health improvements for your dog.
Your dog does not like a particular optional recipe or ingredient.
You do not personally like the writing style, recipes, examples, or educational approach.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@cruspandeloki.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@cruspandeloki.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once CRUSPANDELOKI LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

CRUSPANDELOKI products provide general educational information about everyday feeding for healthy adult dogs.

They do not constitute:

Veterinary diagnosis
Veterinary treatment
Medical nutrition therapy
Individualized veterinary nutrition plans
Prescription diets
Treatment for allergies or digestive disorders
Professional veterinary services

16. Complete Diet as the Foundation

Our materials distinguish between a dog's main complete diet and optional extras.

Homemade treats and bowl toppers described in our guides are intended as complementary extras, not replacements for a nutritionally complete diet.

17. Homemade Diets

A fully home-prepared diet requires careful nutritional formulation.

CRUSPANDELOKI does not provide individualized complete homemade diet formulations.

Customers wishing to feed a fully home-cooked diet should obtain appropriate individualized professional guidance.

18. Treats and Toppers

Treats, toppers, and other extras should remain a limited part of the dog's overall diet.

Our materials may discuss keeping extras within a small portion of daily calorie intake and tracking them as part of the overall feeding routine.

19. Individual Dogs Differ

Dogs differ in:

Size
Age
Activity level
Health
Body condition
Allergies
Food tolerance
Existing diet

A recipe or ingredient suitable for one healthy adult dog may not be appropriate for another.

20. Puppies, Pregnancy and Medical Conditions

Our general recipe ideas are intended for healthy adult dogs unless expressly stated otherwise.

Puppies, pregnant or nursing dogs, and dogs with:

Medical conditions
Allergies
Prescribed diets
Digestive disorders
Weight-management plans

may require individualized professional advice before dietary changes or extras are introduced.

21. Ingredients

Customers remain responsible for checking that ingredients are suitable for their dog.

Our materials do not recommend intentionally using:

Toxic foods
Cooked bones
Raw meat as a standard recipe ingredient
Added salt
Unsafe sweeteners
Unnecessary seasonings

22. Meat Preparation

Where meat is used in a recipe, it should be appropriately cooked and prepared without unsafe bones or inappropriate seasoning.

23. Ingredient Substitutions

Customers should not assume that ingredients can always be substituted freely in a professionally formulated diet.

Substitutions can change nutritional balance.

Where a dog follows a prescribed or professionally formulated diet, changes should be discussed with the professional responsible for that plan.

24. Supplements

CRUSPANDELOKI does not recommend improvising supplement additions.

Supplements may affect nutrient balance and should be used appropriately for the individual dog.

25. Weight Management

CRUSPANDELOKI does not guarantee:

Weight loss
Weight gain
Improved body condition
Prevention of obesity
Any particular body-weight outcome

26. Health Outcomes

Our products do not guarantee:

Improved digestion
Reduced allergies
Improved skin
Disease prevention
Disease treatment
Improved energy
Any specific health result

27. Veterinary Support

Where customers have questions about an individual dog's health, medical condition, prescribed diet, or nutritional requirements, they should seek appropriate veterinary guidance.

28. Third-Party Products and Services

Our guides may refer generally to:

Dog food
Kitchen equipment
Veterinary services
Food-storage products
Dog-care resources
Other third-party products or services

CRUSPANDELOKI LLC does not control these third parties and cannot guarantee their availability, quality, ingredients, safety, pricing, policies, or continued operation.

29. Fraud and Abuse

CRUSPANDELOKI LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

30. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

31. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.