Shipping policy

Shipping Policy

Last updated: November 11, 2026

At CRUSPANDELOKI LLC, all products currently sold through cruspandeloki.com are digital products.

This Shipping Policy explains how our downloadable dog-feeding and recipe guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

CRUSPANDELOKI LLC
EIN: 98-1987945
8206 Louisiana Blvd NE Ste A 9288
Albuquerque, NM 87113
United States

Email: contact@cruspandeloki.com
Phone: +1 (505) 337-7556
Website: cruspandeloki.com

2. Digital Products Only

CRUSPANDELOKI LLC sells downloadable digital educational products relating to:

Everyday feeding for healthy adult dogs
Feeding routines
Complete food
Homemade cooked treats
Complementary bowl toppers
Food records
Kitchen organization
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a CRUSPANDELOKI digital product does not include:

Printed books
Dog food
Treats
Supplements
Bowls
Kitchen equipment
Pet accessories
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A download link displayed after checkout.
Email containing access or download information.
Customer-account access, where applicable.
A secure digital-delivery page.
Another electronic access method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by CRUSPANDELOKI LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery issues
Technical problems
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please first check:

Your email inbox
Spam or junk folders
Promotions or secondary inbox folders
The email address entered during checkout
The order-confirmation page

If you still cannot access your product, contact:

contact@cruspandeloki.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to access PDF-format content.
Internet access where required.
Sufficient device storage where applicable.

11. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Feeding records
Recipe notes
Treat-planning pages
Bowl-topper ideas
Kitchen organization pages
Reference materials

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

12. Physical Dog Products Are Not Included

Purchasing a CRUSPANDELOKI guide does not include physical:

Dog food
Treats
Supplements
Ingredients
Bowls
Storage containers
Kitchen tools
Pet accessories

Any physical products shown or mentioned are not included unless expressly stated otherwise.

13. Veterinary Services Are Not Included

Purchasing a CRUSPANDELOKI digital guide does not include:

Veterinary consultations
Veterinary nutrition consultations
Diagnosis
Treatment
Prescribed feeding plans
Medical nutrition therapy

These services must be obtained separately where appropriate.

14. Complete Food and Complementary Extras

CRUSPANDELOKI guides distinguish between a dog's main complete diet and optional extras.

Homemade treats and toppers are presented as complementary additions, not as replacements for a nutritionally complete diet.

15. Healthy Adult Dogs

General recipe ideas are intended for healthy adult dogs unless expressly stated otherwise.

They may not be appropriate for:

Puppies
Pregnant dogs
Nursing dogs
Dogs with medical conditions
Dogs with allergies
Dogs on prescribed diets

16. Individual Feeding Needs

Dogs differ in:

Size
Age
Activity
Body condition
Health
Food tolerance
Existing diet

Customers remain responsible for considering the needs of their own dog.

17. Ingredients

Customers should check that every ingredient is suitable for their dog.

Our guides do not encourage intentionally using unsafe or toxic ingredients.

18. Cooking and Preparation

Where recipes include meat, ingredients should be prepared appropriately.

Customers remain responsible for safe:

Food preparation
Cooking
Storage
Refrigeration
Freezing
Kitchen hygiene

19. No Complete Homemade Diet Formulation

CRUSPANDELOKI does not provide individualized complete home-cooked diet formulations.

Customers wishing to feed a fully home-prepared diet should seek appropriate professional guidance.

20. Supplements

Supplements are not included with our digital products.

Customers should not assume supplements are necessary or appropriate without considering the dog's individual diet and professional guidance where needed.

21. No Guaranteed Health Outcomes

Successful delivery of a CRUSPANDELOKI digital product does not guarantee:

Weight loss
Improved digestion
Reduced allergies
Improved coat condition
Disease prevention
Disease treatment
Increased energy
Any specific health result

22. Third-Party Products and Services

CRUSPANDELOKI materials may refer generally to:

Dog-food manufacturers
Veterinary services
Pet products
Kitchen equipment
Storage products
Other third-party resources

CRUSPANDELOKI LLC does not control these third parties.

Problems involving third-party products or services do not constitute a failure to deliver a CRUSPANDELOKI digital product.

23. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

CRUSPANDELOKI LLC is not responsible for delays caused solely by third-party payment providers.

24. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

25. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

26. Customs and Import Charges

Because CRUSPANDELOKI products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

27. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

28. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

29. Changes to Digital Delivery

CRUSPANDELOKI LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

30. Future Physical Products

This Shipping Policy currently applies to digital products.

If CRUSPANDELOKI LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

31. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.